Based on your qualification
# BPO Manager
## Summary
We are seeking a part-time BPO Manager in Bangalore Division. The ideal candidate should have expertise in Call Centre Operations, Communication, Team Leadership, Leadership, Lean Manufacturing, Operational Excellence, Process Improvement, Project Management, QA, Risk Management, Six Sigma, Strategic Planning, Customer Service, Operations, Problem Solving, Team Management, Call Centre Management, Agent Performance Monitoring, BPO Team Management. We are looking for 74 people to fill this role.
## Responsibilities
* Manage and lead a team of BPO professionals
* Improve call centre operations and agent performance
* Develop and implement process improvements
* Ensure client SLA management and escalation handling
* Analyze team productivity and implement strategies for improvement
