Based on your qualification
WEBTECH SOFTWARE SOLUTIONS PRIVATRE LIMITED
Customer Interaction:
Answer customer inquiries via phone, email, chat, or other channels.
Provide accurate and timely information about products, services, and company policies.
Listen actively to customer concerns and understand their needs.
Escalate complex or sensitive issues to appropriate teams.
Issue Resolution:
Identify and resolve customer issues promptly and effectively.
Provide troubleshooting and guidance to customers.
Document customer interactions and resolutions in the CRM system.
Follow up with customers to ensure satisfaction.
Product/Service Knowledge:
Maintain a strong understanding of products, services, and company policies.
Stay updated on new products, features, and processes.
Record Keeping:
Accurately record customer interactions and issue resolutions in the CRM system.
Maintain detailed and organized records of customer interactions.
Collaboration:
Collaborate with other teams to ensure seamless customer experiences.
Share insights and feedback to improve customer service processes.
Skills:
Excellent communication skills (written and verbal).
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Customer-centric mindset and a passion for providing excellent service.
